In which areas I can get VOIP services?
Gemstelecom Offers VOIP services in Quebec, Ontario, Alberta, British Columbia and Nova Scotia.
What is the fee to transfer existing number?
The fee to transfer any existing number is $29.99 plus applicable taxes, (Quebec and Ontario residents are charged GST, PST and OST. Nova Scotia residents are charged HST, Alberta and BC residents are charged GST only.
How long it takes to transfer my number to Gemstelecom VOIP?
In Ontario and Quebec usually it takes 5 business days to complete the transfer, other provinces may take longer, we can however transfer within 48 hours if you are willing to pay additional fees, these fees are based on you current carrier, please contact us for more details.
I want to tranfer my number. Should I cancel my existing service with existing provider first?
No! We will not be able to transfer a number which has a cancellation date set. If you have an existing contract with a provider, just make sure you tell them that you will not be renewing the contract once it expires. If you cancel the phone number we will not be able to transfer.
Can I get a new number?
Yes we offer number in all provinces, you can select any number from our existing inventory.
Can I transfer my 800 number?
Yes you can transfer your 800 number to Gemstelecom VOIP services.
Can I get a new 800/888/866/877 number?
Yes. We offer flexible plans and great rates for toll free numbers.
Can I transfer my cell number?
Yes. You can transfer your cell number to GemsTelecom VOIP services, however, the service would become a landline service. i.e., you will not be able to use your mobile phone.
Can I send a fax using Gemstelecom VOIP services?
Yes. We support 100% fax including T.38. We however always suggest to have a separate fax line. If you sign up for a fax line, do mention to us that it's a fax line so we can configure it properly.
Can I use softphone?
Yes. You can use any SIP/softphone.
Can I check my account status online?
Yes. GemsTelecom will provide you with your own login, where you will be able to control your account details including phone, Internet and billing services.
What kind of Internet connection should I use for VOIP services?
You can use any stable Internet connection, however we recommend a dedicated or Cable Internet connection. If you have stable DSL service then VOIP should work fine, however DSL is not recommended for stable VOIP service.
What kind of Codec do you use for voice services?
We use G711 (no compression) between our client and our server, we do offer G729 on request (if you do not have a stronger Internet connection.
Am I guaranteed to get quality long distance service?
You are guaranteed to get quality service and guaranteed 100% North American coverage. Our International calls are routed to PSTN and VOIP with mixed but very good quality.
I am going out of the country for few months, can I hold the service and keep the number on my arrival back to Canada?
Yes. If you are going away and won't be using your telephone number then let us know a week in advance and we will hold your number. You will have to pay a minimum fee of $2.99/month while you are away. Before you leave give us you arrival date and we will re-activate your phone and re-start you billing.
Where does Gemstelecom provides cable Internet service?
GemsTelecom provides cable internet service in most Quebec municipalities. Service is not offered in non Videotron Network areas.
Is there any blocking/filtering on GemsTelecom Cable service?
No.
How long does it take to install cable Internet?
It generally takes 3 to 5 business days before your Cable Internet services is active.
What types of Cable Modem I can use? Can I use my own modem?
You must use a modem provided by us, we offer Scientific Atlanta and Motorola, which are available to rent on monthly basis or one time buy, these are tested modem and guaranteed to work with our cable service.
Where does Gemstelecom provides DSL services?
Gemstelecom provides DSL services in Ontario and Quebec where Bell Canada Network exists.
Is there any blocking/filtering on GemsTelecom DSL service?
We use Bell Network to pass the services to you. If Bell blocks certain protocols or ports then yes it may effect your DSL service, however this is not in our control. GemsTelecom does not block anything on its own network.
How long it takes to install DSL?
It generally takes 4 to 5 business days before your DSL is active.
What kind of DSL modem can I use? Can I use my own modem?
Yes you can use any kind of standard DSL modem, or you can lease or buy directly from us. If you use your own modem the quality and speed may not be 100% accurate. We test all our modems and offer best possible configuration to our clients.
I don't have a telephone line. Can I get dry DSL?
Yes. You can have dry DSL at an extra cost. The price of dry DSL varies between $9 to $15/month depending on where you live.
If I signup now how will you send me the modem and VOIP device?
You can pickup the modems and VOIP devices from our office free of charge or we can ship you directly, you may have to pay the shipping cost.
Can I get LAN extension, fiber link or any other high end service?
Yes. We provide dedicated and leased lines from 1MB to 10GB across Quebec and Ontario. Please call us for more details.
How can I pay my bills?
We accept the following modes of payment: cheque, money order, bank wire, Western Union, pre-authorized payment, interac/debit cards, credit cards, and cash.
Call Us: 1-514-320-6206 or 1-877-652-3451
