1-514-360-5050 or 1-800-427-6012
Region: QC, Danville Change Region

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Customer Service & Technical Support

Job Description

We have multiple positions available and are looking for a full time Customer & Technical Support Agents

Evening shift 12pm - 9pm & Weekend shift 10pm - 4pm

  • Answers and resolves all Level-1 incoming requests.
    • Report all second level problems.
    • Follow up on the status of the calls, ensure that it is resolved in a timely manner and that all details are accurately noted in the call report for future reference.
    • Accurately complete a detailed incident/request for all contacts.
    • Process all account requests, hardware, and software requests and replacements.
    • Process Incidents/Requests for each contact, troubleshoots and/or researches the problem and then provides a solution

Skills:

  • Have good interpersonal and communication skills
  • Must be able to communicate in English & French (verbal and written)
  • Must have good analytical and arithmetic skills
  • Must have good subject knowledge in telecommunication (ISP / TPIA environment)
  • Must have basic to intermediate level administration skills
  • Highly organized and strong problem-solving skills

Knowledge:

  • ISP environment
  • Modems ( Cable / DSL )
  • Job Type: Full-time 

Starting Salary: TBD
Job Type: Full-time

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