In Ontario and Quebec usually it takes 5 business days to complete the transfer, other provinces may take longer, we can however transfer within 48 hours if you are willing to pay additional fees, these fees are based on you current carrier, please contact us for more details.
No! We will not be able to transfer a number which has a cancellation date set. If you have an existing contract with a provider, just make sure you tell them that you will not be renewing the contract once it expires. If you cancel the phone number we will not be able to transfer.
Yes. You can transfer your cell number to GemsTelecom VOIP services, however, the service would become a landline service. i.e., you will not be able to use your mobile phone.
Yes. GemsTelecom will provide you with your own login, where you will be able to control your account details including phone, Internet and billing services.
Gemstelecom providers internet services to Quebec and Ontario on all availble areas for Videotron, Cogeco, Rogers and Bell Networks, Alberta and BC shall be added soon.
GemsTelecom does not practice traffic shaping on its own network. However this is not in our control; We use carriers infrastructures such as Bell / Videotron / Cogeco / Rogers to transport our services to you. These carriers may in certain cases apply traffic shaping of their network which may effect your services. Please refer to this link for more details: http://support.videotron.com/residential/internet/understand-manage-usage/traffic-management
Yes you can use your own modem, however the modem must be approved by the carrier for the the speed you are interested in, for more details check the plan and see modem desginated for each speed.
We accept the following modes of payment: Internet banking / telephone banking with all major Banks, Credit cards, (Visa, Master, Amex, Debit Visa, Debit Master), Direct Deposit, Cheque, money order, Paypal (On special request), EFT Deposit and Cash.
Yes, you can suspend your service for 1 to 6 months, while suspended the monthly fee for your service will be 50% of the total monthly fee.
if you are an under agreement the agreement will be extended to number of month your service is suspended.