Gemstelecom cable and dsl users can use smtpcable.gemstelecom.com

The fee to transfer any existing number is $29.99 plus applicable taxes, in certain cases with agreement and bundle it may be free.

In Ontario and Quebec usually it takes 5 business days to complete the transfer, other provinces may take longer, we can however transfer within 48 hours if you are willing to pay additional fees, these fees are based on you current carrier, please contact us for more details.

No! We will not be able to transfer a number which has a cancellation date set. If you have an existing contract with a provider, just make sure you tell them that you will not be renewing the contract once it expires. If you cancel the phone number we will not be able to transfer.

Yes we offer number in all provinces, you can select any number from our existing inventory.

Yes you can transfer your 800 number to Gemstelecom VOIP services.

Yes. We offer flexible plans and great rates for toll free numbers.

Yes. You can transfer your cell number to GemsTelecom VOIP services, however, the service would become a landline service. i.e., you will not be able to use your mobile phone.

Yes. You can use any SIP/softphone.

Yes. GemsTelecom will provide you with your own login, where you will be able to control your account details including phone, Internet and billing services.

You can use any stable Internet connection, however we recommend a dedicated Cable or DSL Internet connection.
 

You are guaranteed to get quality service we use reliable third party resources for all Long distance calls.

Gemstelecom providers internet services to Quebec and Ontario on all availble areas for Videotron, Cogeco, Rogers and Bell Networks, Alberta and BC shall be added soon.

GemsTelecom does not practice traffic shaping on its own network. However this is not in our control; We use carriers infrastructures such as Bell / Videotron / Cogeco / Rogers to transport our services to you. These carriers may in certain cases apply traffic shaping of their network which may effect your services. Please refer to this link for more details:
http://support.videotron.com/residential/internet/understand-manage-usage/traffic-management

It generally takes 5 to 10 business days before your Cable Internet services is active.

Yes you can use your own modem, however the modem must be approved by the carrier for the the speed you are interested in, for more details check the plan and see modem desginated for each speed.

Gemstelecom provides DSL services in Ontario, Quebec, Alberta and BC coming soon

GemsTelecom does not block or filter anything on its network.

It generally takes 4 to 5 business days before your DSL is active.

There are certain modem desginated for DSL, ADSL and VDSL speeds, please see the DSL plans for more details or contact us.

Yes. You can have dry DSL at an extra cost. in most of of our plan Dry Loop is free and included in the plan.

Cable modems and VOIP devices are sent to you directly via Canada post, you may have to pay the shipping cost.

Yes. We provide dedicated and leased lines from 1MB to 10GB across Quebec and Ontario. Please call us for more details.

We accept the following modes of payment: Internet banking / telephone banking with all major Banks, Credit cards, (Visa, Master, Amex, Debit Visa, Debit Master), Direct Deposit, Cheque, money order, Paypal (On special request), EFT Deposit and Cash.

While you can use any thing on your Internet connection, we do not support Torrent, Webservers and SMTP relays issues.

Yes, for an additional cost you can have dedicated IP for Cable or DSL

Yes, you can suspend your service for 1 to 6 months, while suspended the monthly fee for your service will be 50% of the total monthly fee.
if you are an under agreement the agreement will be extended to number of month your service is suspended.

Moving fees are $85.99 for residential and $99.99 for business packages with 3 weeks prior notice.