In Ontario and Quebec usually it takes 5 business days to complete the transfer, other provinces may take longer, we can however transfer within 48 hours if you are willing to pay additional fees, these fees are based on you current carrier, please contact us for more details.
No! We will not be able to transfer a number which has a cancellation date set. If you have an existing contract with a provider, just make sure you tell them that you will not be renewing the contract once it expires. If you cancel the phone number we will not be able to transfer.
You can use any stable Internet connection, however we recommend a dedicated or Cable Internet connection. If you have stable DSL service then VOIP should work fine, however DSL is not recommended for stable VOIP service.
Yes. If you are going away and won't be using your telephone number then let us know a week in advance and we will hold your number. You will have to pay a minimum fee of $2.99/month while you are away. Before you leave give us your arrival date and we will re-activate your phone and re-start your billing.
In Quebec Gemstelecom provides cable internet service to everywhere where Videotron or Cogeco Network exist, Gemstelecom is the First ISP in Quebec to offer Cable internet 100% in the Province of Quebec. In Ontario Gemetelcom offers Cable Internet to all Cogeco Coverage Areas.
You must use a modem provided by us, we offer Scientific Atlanta and Motorola, which are available to rent on monthly basis or one time buy, these are tested modems and guaranteed to work with our cable service.
We use Bell Network to pass the services to you. If Bell blocks certain protocols or ports then yes it may effect your DSL service, however this is not in our control. GemsTelecom does not block anything on its own network.
Due to the services reliance on Cable and DSL Internet service, there is a possibility of network congestion and/or reduced speed in your area using Gemstelecom during peak hours between (8PM and 10PM).This does not mean you have bad Internet connection or unreliable Internet speed. To get proper speed results, always run your speed tests outside the network peak hours.
Yes you can use any kind of standard DSL modem, or you can lease or buy directly from us. If you use your own modem the quality and speed may not be 100% accurate. We test all our modems and offer best possible configuration to our clients.